Refund policy

Returns & Refunds

At Rovera, we want you and your pets to love every purchase.

If you're not completely satisfied with your order, you may return eligible products within 7 days of receiving your order, provided that:

• The item is unused and in its original packaging.
• The product is in a resalable condition.
• Proof of purchase is provided.

Non-returnable items

For hygiene and safety reasons, we cannot accept returns on:

• Opened treats or food products
• Used pet accessories
• Customised items
• Sale or clearance items

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery by emailing:

📧 support@rovera.co.za (we can change this later if needed)

Refunds

Approved refunds will be processed to your original payment method within 5-10 business days.